Return Policy

Thank you for shopping with us. We take pride in the quality of our products. However, if you receive a defective item, we are here to help.

Returns for Defective Products Only

We accept returns only for products that are defective (e.g., manufacturing faults, damaged upon arrival, missing essential parts, or functional issues).

If you believe your product is defective, please contact us within 30 days of receiving your order. We will review your request and, if approved, provide instructions for returning the item.

What is NOT covered

• Returns for reasons other than defects (e.g., change of mind, wrong size/color ordered, or no longer needed)

• Normal wear and tear, misuse, or accidental damage
  
  

No Exchanges

We do not offer exchanges.
If you need a different product (e.g., a different size, color, or model), please return the defective item for a refund following the process above, and place a new order separately.

Refund Process

Once we receive and inspect the returned defective product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.

How to Request a Return

To start a return, email us at flippouch@gmail.com with:

• Your order number

• A clear photo or video showing the defect

• A brief description of the issue

We will respond within 2–3 business days.

Shipping Costs for Returns

• If the product is confirmed defective, we will cover the return shipping costs or provide a prepaid label.

• If the product is found not defective, you will be responsible for the return shipping costs, and no refund will be issued.

Contact Us

For any questions about this policy, please contact us at:

Flippouch Team
Email: flippouch@gmail.com

Feel free to adjust the timeframes (e.g., return window, refund processing days) and contact details to fit your business operations.